Refund policy

Claro Return & Refund Policy

At Claro, customer satisfaction is our top priority. We stand behind the effectiveness of our products and aim to make your experience as smooth as possible. If you're not satisfied with your purchase, we're here to help with the following guarantees:

✅ 14-Day Money-Back Guarantee

If you've received the correct item in good condition but wish to return it, simply email us at support@go-claro.com within 14 days of delivery. We’ll help you return the product and process a full refund.

✅ 5-Week Results Guarantee (Anti-Cellulite Bundles)

With your purchase of the Claro Cupper or Anti-Cellulite Bundle, you receive a free Anti-Cellulite Plan (e-book) with a 5-week results guarantee. If you’ve used the product consistently and aren’t satisfied with the results:

  1. Take clear before photos prior to starting.

  2. Follow the plan consistently for 5 weeks.

  3. Take after photos to show your progress.

  4. Contact us at support@go-claro.com within 5 weeks of delivery and attach your photos.

We'll guide you through the return and refund process.

✅ Lifetime Warranty (Optional Purchase)

The lifetime warranty is delivered instantly via email and activated automatically. Because this is a digital product that’s fulfilled immediately, it is non-refundable in accordance with U.S. consumer law for digital services.

Return Conditions

To be eligible for a refund, all returns must meet the following criteria:

  • Timeframe:

    • Money-Back Guarantee: Request must be made within 14 days of delivery.

    • Results Guarantee: Must be submitted within 5 weeks of delivery, with photo evidence.

  • Shipping Deadline:
    Once your return is approved, you must ship your package within 14 days. If we do not receive it within that time, the request will be cancelled.

  • Return Shipping:

    • Return shipping costs are the customer’s responsibility.

    • Use a trackable and insured shipping method. We are not responsible for lost or damaged returns.

  • Condition:

    • Items must be returned in their original packaging and safely packed.

    • Products that are used, damaged due to poor packaging, or not in resellable condition will not be accepted.

Items Not Eligible for Refund

  • Returns sent without tracking.

  • Returns that are damaged due to poor packaging.

  • Returns sent to the wrong address.

  • Items returned outside of the allowed timeframe.

  • Return shipping costs (non-refundable).

How to Initiate a Return

  1. Email support@go-claro.com with your order number and reason for return.

  2. Our team will confirm your eligibility and share the return address.

  3. Include the completed return form in your package.

  4. Ship the item via tracked and insured shipping.

  5. Keep your proof of shipment and tracking number until your refund is confirmed.

Refunds

Once your return is received and inspected, we will process your refund within 3–5 business days to your original payment method.

Contact Us

For any questions about returns, guarantees, or product concerns:

Claro LLC
1309 Coffeen Avenue STE 1200
Sheridan Wyoming 82801
United States

Email: support@go-claro.com
Phone: +1 (213) 753-6610

We’re happy to assist you.

Return Address (US Customers)

We will provide the correct return address via email once your return is approved. Please do not send returns without prior confirmation.